Privacy Policy

Last updated: 03-11-2025

At The Cabin Sauna, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your data when you visit our website, make a booking, or subscribe to our mailing list.

1. Who We Are

The Cabin Sauna operates outdoor sauna and cold plunge experiences on Clapham Common, London.
For any privacy-related questions, you can contact us at: contact@thecabinsauna.co.uk

2. Information We Collect

We collect personal data in the following ways:

a. Information you provide directly

When you make a booking or enquiry
When you fill out a Klaviyo form to join our mailing list
When you contact us by email or social media

This may include your:

Name
Email address
Phone number (if provided)
Any voluntary information (e.g., health notes or preferences)

b. Information collected automatically
When you visit our website, we use cookies and analytics tools to collect:

IP address
Browser type and device
Pages visited and actions taken

This helps us understand how visitors use our site and improve your experience.

3. How We Use Your Information

We use your personal data to:

Manage bookings and communicate about your session
Send reminders or updates about your appointment
Improve our services and customer experience
Send marketing emails if you’ve subscribed via Klaviyo
Comply with insurance, health & safety, or legal obligations

4. Email Marketing (Klaviyo)

If you sign up through one of our Klaviyo forms, we may send you occasional updates, offers, or news about our sauna experiences.
You can unsubscribe at any time by clicking “unsubscribe” in any email or contacting us directly.
Klaviyo stores your data securely and is fully compliant with UK GDPR and EU data protection laws.

5. Data Sharing

We do not sell or rent your data.
We may share it only with:

Our email platform (Klaviyo) for communication
Booking or payment systems to process reservations
Legal or insurance bodies, if required by law

All partners follow strict GDPR compliance and handle your information securely.

6. Data Retention

We keep your personal data only for as long as necessary for the purposes set out above, or as required by law (e.g., accounting or insurance obligations).

7. Your Rights

You have the right to:

Access the personal data we hold about you
Correct any inaccurate information
Request deletion of your data
Withdraw consent for marketing at any time

To exercise these rights, contact contact@thecabinsauna.co.uk

8. Cookies

We use cookies to enhance site functionality and analyse how visitors use our website.
You can disable cookies in your browser settings at any time.

9. Updates

We may occasionally update this Privacy Policy to reflect changes in our business or legal requirements.
The latest version will always be available on our website.